How To Contact Us And The Correct Department

You can contact Luxury British Beds through various departments dependent on your enquiry.

A. Call us at our head office Tel: 0044 1394 448024 for sales calls 7 days per week between 9am - 6pm.  Please note this phone line is not for our delivery department (See Below - regards delivery procedure)

B. We have a live chat facility online which is monitored 20 hours a day. This service is offered and designed for bed and mattress advice when selecting your products online. The operators do not hold delivery information, (See below for delivery information)

C. For after sales customer service, please contact customer services at operationsolf@gmail.com, where our customer service team will be glad to answer your enquiry. This service operates 7 days a week between the hours of 8AM -7PM - this service is for general advice covering all aspects of our business.

D. Delivery And Logistics Department.

The contact email address for our logistics department is logisticsftec@gmail.com - please note this is not an instant reply service. Please ensure that you have read the full delivery and communication process before contacting the logistics department, if you feel your order is out of expected lead time only.

The logistics department can not advise or forecast delivery dates due to the mileages involved, the logistics department though do advise when your order has been manufactured and is set for departure with our delivery teams. There after, once your order has been loaded - our drivers contact you with plenty of notice to advise they are on the way and will update you during their journey across Europe to your home.

This allows our scheduling team the time to arrange and plan routes across Europe and deliver our quality products - "chasing" delivery dates, when in lead time, only slows the delivery operation down. Your order will be scheduled as planned and the logistics team will advise you on loading and dispatch.

Actual delivery dates are distribuited by our drivers as they follow their schedules due to the mileages involved delivering across Europe.

All delivery lead times are currently 6-8 weeks aprox at present.